eTG workshop on The Singapore Experience – Aftermath

Last Wednesday the World Bank eDevelopment Thematic Group held a workshop on “The Singapore Experience” – how the small country Singapore achieved the transformation to become economically that successful and one of the countries with the most government services accessible by mobile phone or internet.

The notes from the different speakers can be accessed under the following links:

The reason for the whole eTransformation was the desire to attract foreign investment on the one hand, and the will to foster public construction to provide public housing for the citizens. This led to improvements in regulations and the attempt in many sectors to hide the complexity of the government bureaucracy away from the individuals and companies, providing the services of many agencies on an online platform.

The speakers came mostly from the private sector, as Singapore managed its transformation mostly by forming public-private partnerships, with companies providing government services. These companies have gained a lot of experience now, and also consult other nations all over the world on their strategy to implement eServices.

One key aspect of Singapore’s eTransformation was the presence of a long term vision concerning ICT which was in place for 20 years already. The vision was created with changes in technology and administration processes in mind – so these changes didn’t render the vision useless, but were rather absorbed by it.

Another substantial point in Singapore’s eTransformation process was the persistent work with all stakeholders to have everybody on the “same page” of the process. The different agencies involved in the provided services were trained to implement ICT and to share data digitally.

All in all the event gave a complete and interesting insight into the development of the ICT strategy of Singapore and showcased a role model for other nations aiming to focus on the provision of eServices to their citizens. Also it was encouraging to hear about Singapore’s interests in helping and supporting other nations.

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eTG workshop on The Singapore Experience – Aftermath
was published on 08.10.2009 by Florian Sturm. It files under global
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  1. » Blog Archive » Global CIO Dialogue on the Future of Government Transformation Says:

    […] The Singapore experience […]